What is your turn around time?
About two weeks, although we offer rush service for an additional fee.

Do you offer art services?
Yes, we have an in-house art department.

Do you require a deposit?
On new orders we require 50% up front, and the balance at the time of pickup. We will also accept a purchase order or credit upon approval. (Net 20 terms)

Do you accept checks or credit cards?
Yes, we accept cash, checks, Mastercard, Visa, and American Express.

Do I have to come in to place an order?
No, you can also place your order by phone, fax or email.

Do you do embroidery?
Yes

Do you do heat transfers?
We have heat transfer letters and numbers for jerseys, but we do not carry heat transfer images.

How many colors can you print?
We can print up to eight (8) colors on each image.

Can customers proof the final product before printing?
Yes, if you ask to do so.

Do you deliver?
Yes

Is the printing done on the premises?
Yes

TECHNICAL QUESTIONS
What format should artowork be submitted in?
Artwork should be camera ready, color separated and as close to size as possible.

Can artwork be submitted ona disk or emailed?
Yes, as long as the disk is PC formatted, and the file is in acceptable type.

What computer programs do you use?
CorelDraw8, and Adobe Photoshop 5.5, Adobe Illustrator 9 in the PC format.

Do you need color separations?
Yes. Multi-color images need to be color separated (each color printed in black and white on a separate sheet of paper or film). If you don’t have the means to produce separations, we can provide them for a fee.

Do you accept CMYK separations?
No

Can you match PMS colors?
Yes, but there is a color matching fee.

How big can an image be printed?
The maximum imprint area on adult size shirts is 14 1/2" wide by 15" high. Left chest prints are usually 4" wide.

Can customers supply their own screens?
No

Do customers own their own screens?
No, the screen fee is a labor charge which covers the set-up and cleaning of the screens.

QUESTIONS ABOUT PRODUCTS
Do you only print t-shirts?
No, we also print sweats, golf shirts, baseball hats, jackets, team jerseys, shorts, tote bags, aprons, etc.

Do you sell unprinted items?
No

What brand do you carry?
Our most popular brands are Hanes, Fruit of the Loom and Jerzees. But we also carry products by Lee, Gildan, Outerbanks, Anvil, Oneita, Augusta, Badger and others.

Do you have a catalog?
Yes, our free catalog is now available. To get one, come by our office, call, fax, or email us your address.

Do you sell pre-printed t-shirts?
No, we only do custom work.

What sizes are available?
Most items are available in adult sizess S (34-36), M (38-40), L(42-44) XL (46-48), XXL (50-52), XXXL (54-56) and youth sizes XS (2-4), S (6-8), M (10-12), L (14-16).

What’s the difference between 50/50 and 100% cotton?
The all cotton shirts are heavier, but both are quality shirts as far as printability, shrinkage and fading. It’s really a matter of preference.

Do you have samples for customers to compare?
Yes, we have samples of most items and colors at our office in Ballston Spa.