FREQUENTLY ASKED QUESTIONS

SERVICE

Is there a minimum order?

Yes. Screen printing minimum order: 1 to 2 color printing is 12, 3 color printing is 36, 5 or 6 color printing is 144. There is no minimum for embroidery.

 

What is your turn around time?

While we offer a rush order service for an additional fee, orders are typically completed in two weeks.

 

Is the work done on premise?

All printing is done at our Ballston Spa facility.

 

Do you offer art services?

We have an in-house art department to help you take the guess work out of file setup, color separation, and digitizing. Proofs will be provided before the job prints to ensure that you’re completely satisfied with the

end product.

 

How do I place an order?

Orders can be placed in person, by phone/fax, or via email.

 

Do you deliver?

Yes. Products can be delivered. We also offer shipping options for those further away or out of state.

 

Do you require a deposit?

Yes. New orders require 50% up front, and the remaining balance is due at pickup/delivery.

 

Do you have a catalog?

 Yes. Our free catalogs are available at our location and online here.

 

What brands do you carry?

Our most popular brands are Gildan, Fruit of the Loom, and Jerzees. However, we also carry Nike, Anvil, Champion, Outerbanks, Augusta, and Bella.

 

Can you do heat transfers?

Yes. We have heat transfer letters and numbers for customizing jerseys. Foils and rhinestone embellishments are available for those that want a more trendy look.

 

Do you have samples?

Yes. Our showroom has a vast collection of product samples. If you can’t make it to the shop, our online portfolio has digital samples of our work and will give you a good idea of what we’re capable of.

 

What sizes are available?

 Most items are available in adult sizes S (34-36), M (38-40), L (42-44), XL (46-48), XXL (50-52), and XXXL (54-56).

Youth sizes are available in XS (2-4), S (6-8), M (10-12), and L (14-16).

Do you sell plain unprinted items? No. Our passion is custom printing and embroidery.

TECHNICAL

How many colors can you screen print?

We can print as many as 8 colors on each image.

 

Can you match PMS colors?

Yes. We have a large selection of stock colors as well.

 

Do you print/embroider more than just t-shirts?

We sure do! Our most common printed/embroidered items are hoodies, sweats, golf shirts, baseball caps, jackets, team jerseys, shorts, tote bags, and aprons. We’ve even been known to print on umbrellas. There’s almost nothing we can’t customize for you. Feel free to browse our catalogs.

 

Do customers own their screens?

Because the screens are reused, they belong to TSG. The screen fee is a labor charge that covers the production of each screen.

 

I have my own artwork. What format should the files be in?

Ideally, all artwork should be in a vector format (.eps, .ai, .cdr), submitted on disk or by e-mail. Art should be spot color only. Our art department can assist you with file setup.

 

How large can an image be screen printed or embroidered?

Maximum screen printing area on the typical adult size shirt is 14.5” wide by 15” high. Left chest screen prints are typically 4” wide.

 

What’s the largest sign/banner you can print?

Signs/banners can be printed up to 4ft wide

T-Shirt Graphics © 2016

Designed By Emily Becker Design